What happened

• We are currently working on migrating our backend through Starlette.
• We noticed that the emails sent between 2020/11/20 and 2020/11/23 redirected to an unauthorized view and closed the session. With this transition to Starlette, we use a new path with /new, which causes some functions to be no longer available in the old path.

What we’ve done

• After a debug process, our team figured out the issue on 2020/11/20 at 18:10 (COT) and worked on the fix.
• We deployed the solution on 2020/11/23 at 09:32 (EST).

What the impact was

• Users could not use the links sent on emails that redirect to Integrates from 2020/11/20 until 2020/11/23 at 11:30 (EST).

What we are doing to help

• We continue standardizing our backend to Starlette.
• We continue debugging the process and making tests for all functionalities in search of unexpected path problems.