What happened

• We are currently working on migrating our backend through Starlette.
• On 2020/12/03 at 17:15 (EST), our team removed old configurations from Django and Kubernetes cluster. We didn't notice that the main redirection / was associated with Django.

What we’ve done

• After down notification, our team implemented a temporary fix moving / redirection to the Kubernetes ingress. We recovered service on 2020/12/03 at 18:05 (EST).
• We approved the final solution on 2020/12/03 at 18:19 (EST).

What the impact was

• Users were unable to log in from 2020/12/03 17:46 until 2020/12/03 18:05.

What we are doing to help

• We continue standardizing our backend to Starlette.
• We continue debugging the process and making tests for all functionalities in search of unexpected path problems.