What happened

• We are currently working on migrating our backend through Starlette.
• On 2020/11/20 at 15:41 (EST), our team moved the pkg to the new back. We expected this change would not affect anything, but on November 23 at 11:11 (EST), we noticed that the Executive reports weren’t generated because some paths didn’t match the new structure.

What we’ve done

• After a debug process, our team reproduced the issue at 11:20 (EST) on 2020/11/23.
• The solution was approved at 13:26 (EST) on 2020/11/23.

What the impact was

• Users were unable to generate reports to Integrates from 2020/11/20 until 2020/11/23 at 11:30 (EST).

What we are doing to help

• We continue to standardize our backend to Starlette.
• We continue to debug the process and test all functionalities in search of unexpected path problems.